{"xsrfToken":"7e60ee91-10c9-48ea-ba91-736159741baf_1a96de1183c9591057b42e317b23a2cf8714515b_lout","branding":{"id":"2","key":"esd","name":"ExplorOz Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3e45494c-8c4a-47b0-b364-99fe1ac3147f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNTBmNzdkNC0wZjE3LTQyZDYtYmVlNi0yNDEyMzg1OThjNTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlNDU0OTRjLThjNGEtNDdiMC1iMzY0LTk5ZmUxYWMzMTQ3ZiI6WyJyZWFkIl19LCJleHAiOjE2NTI4MTMxNjEsIm5iZiI6MTY1MjgxMjUwMX0.FqsRqL417u4w5i6tGY6_j2Mkt9ecty2ibunsQfMJJCM&client=150f77d4-0f17-42d6-bee6-241238598c51&mode=fit","logoId":"3e45494c-8c4a-47b0-b364-99fe1ac3147f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the I.T. Beyond Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the I.T. Beyond Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"esd","projectId":10001,"serviceDeskId":2,"name":"ExplorOz Help Desk","description":"<p>Welcome! You can raise an ExplorOz help desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"10107","name":"Membership account problems or Payment Issues","descriptionHtml":"<p>This option is for obtaining customer support for ExplorOz Membership or dealing with payment problems via the ExplorOz shop. We do not offer support for app store accounts (Playstore, Google, Microsoft). For login problems see Technical Support.</p>","callToAction":"Membership account problems or Payment Issues","introHtml":"<p>Choose this if you have a problem with your ExplorOz account or a payment for a shop order or invoice directly from I.T. Beyond/ExplorOz. For Playstore, AppStore, or Microsoft App store payment issues please go to those sites directly.</p>","icon":10314,"iconUrl":"https://itbeyond.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[2],"key":""},{"id":"10108","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Use this to lodge a report with the developer for a software error message/bug. If you want assistance from customer service, select \"Support\" instead.</p>","icon":10303,"iconUrl":"https://itbeyond.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[2],"key":""},{"id":"10109","name":"Suggest a new feature / improvement","descriptionHtml":"","callToAction":"Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement. You can also use this option for any map features that need updating.</p>","icon":10322,"iconUrl":"https://itbeyond.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[2],"key":""},{"id":"10106","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Reach out for customer service assistance related to the ExplorOz Traveller app or Tracker app - however please check that you have at least read the Quick Start Guide and/or User Manual first as most issues are covered in detail in those documents.</p>","icon":10321,"iconUrl":"https://itbeyond.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[10106,10108,10107,10109]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2c2a2d95-b9d7-333d-9b72-0464449a150b","appLinkName":"System Confluence","appLinkUrl":"https://itbeyond.atlassian.net/wiki","spaceKey":"EO","spaceName":"ExplorOz Help Desk","spaceUrl":"https://itbeyond.atlassian.net/wiki/spaces/EO","isServer":false},"labels":[],"projectKey":"EO","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://itbeyond.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=itbeyond","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7e60ee91-10c9-48ea-ba91-736159741baf_1a96de1183c9591057b42e317b23a2cf8714515b_lout","baseUrl":"https://itbeyond.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"150f77d4-0f17-42d6-bee6-241238598c51","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}