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ExplorOz Help Desk

Accounts

This is the place to get assistance with any ExplorOz account issues related to Membership, logins, or invoices. Please note, we cannot assist with App Store transactions

Required fields are marked with an asterisk*
e.g. 15/Jul/25

Allows the planned start date for a piece of work to be set.

Only use a few short word to summarise your problem. This will be the title of all correspondence related to this support task. You will be prompted to give a full description of the issue in the next field.

Please give a full description of the issue here. Please include your User ID and/or email address registered to your ExplorOz account to ensure we have the required information to lookup your account and resolve your issue as fast as possible.

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